Concentrix and Webhelp Complete Combination, Creating a Diversified Global CX Leader, Well-Positioned for Growth

Chris Caldwell

CEO of Concentrix + Webhelp

NEWARK, Calif., Sept. 25, 2023 (GLOBE NEWSWIRE) — Concentrix Corporation (NASDAQ: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced it has closed its combination with Webhelp and the integration of the two companies is underway. While the combined company finalizes its permanent name, it will operate under the trade name Concentrix + Webhelp.

This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services. It also strengthens its end-to-end CX value proposition, with one of the most robust, well-balanced global footprints in the industry to help the world’s best brands transform customer experiences and achieve their business goals.

“I am excited to embark on this new journey together and believe that, with our combined strengths, we are uniquely positioned to redefine the industry and design, build and run the future of CX for our amazing and valued clients. I want to thank our game-changers around the world who have made this possible. I am truly honored to work with such a diverse and talented team,” said Chris Caldwell, CEO of Concentrix + Webhelp.

The company also welcomes two new members to the Board of Directors, Olivier Duha and Nicolas Gheysens. Olivier is an entrepreneur, philanthropist, co-founder, and former CEO of Webhelp and will serve as Vice Chair of the Board. Nicolas is a Partner at Groupe Bruxelles Lambert (“GBL”), the company’s largest shareholder following the Concentrix + Webhelp combination, and brings with him a wealth of investment and board experience, backing the growth of large and successful businesses across Europe.

“We are fortunate to add such strong skill sets with deep background in the customer experience industry to our Board. With the addition of Olivier and Nicolas, we expand our international expertise in leading large, complex multinational companies on a successful path for growth,” said Kathryn Marinello, Concentrix Chair of the Board.

This combination is a milestone moment, bringing together two recognized market leaders with complementary cultures, footprint, capabilities, and vision for growth across more than 70 countries. At closing, the transaction was valued at approximately $4 billion, including net debt.

About Concentrix + Webhelp
Hi, we’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Concentrix Corporation (NASDAQ: CNXC) operating under the trade name Concentrix + Webhelp. Location: virtually everywhere. Visit to learn more.

Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Forward-looking statements include, but are not limited to, statements regarding the integration of the Concentrix and the Webhelp businesses, the strengths and differentiation of the combined businesses, our positioning in the industry, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things: risks related to the ability to successfully integrate the Concentrix and Webhelp businesses; our ability to realize estimated cost savings, synergies or other anticipated benefits of the combination, or that such benefits may take longer to realize than expected; diversion of management’s attention; the potential impact of the combination on relationships with clients and other third parties; risks related to general economic conditions, including consumer demand, interest rates, inflation, supply chains and the effects of the conflict in Ukraine; cyberattacks on our or our clients’ networks and information technology systems; the failure of our staff and contractors to adhere to our and our clients’ controls and processes; the inability to protect personal and proprietary information; the inability to execute on our digital CX strategy; the loss of key personnel or the inability to attract and retain staff with the skills and expertise needed for our business; increases in the cost of labor; the effects of the COVID-19 pandemic and other communicable diseases, natural disasters, adverse weather conditions or public health crises; geopolitical, economic and climate- or weather-related risks in regions with a significant concentration of the our operations; the inability to successfully identify, complete and integrate strategic acquisitions or investments; competitive conditions in our industry and consolidation of our competitors; higher than expected tax liabilities; the demand for CX solutions and technology; variability in demand by our clients or the early termination of our client contracts; the level of business activity of our clients and the market acceptance and performance of their products and services; currency exchange rate fluctuations; the operability of our communication services and information technology systems and networks; changes in law, regulations or regulatory guidance; damage to our reputation through the actions or inactions of third parties; investigative or legal actions; and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2022 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.

Copyright 2023 Concentrix Corporation
All rights reserved. Concentrix, Webhelp, Concentrix + Webhelp, the Concentrix and Webhelp logos, and all other Concentrix company, product and services names and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Concentrix and the Concentrix logo Reg. U.S. Pat. & Tm. Off. and applicable non-U.S. jurisdictions. Other names and marks are the property of their respective owners.

A photo accompanying this announcement is available at

Investor Contact:
David Stein
Investor Relations
Concentrix Corporation

Media Contact:
Debbie Gonzalez
Marketing & Communications
Concentrix Corporation

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WAFCON qualifiers: Ghana plot to deepen Rwanda’s woes in second leg clash?

The Black Queens of Ghana is targeting yet another resounding victory over the She-Amavubi of Rwanda in the second leg encounter of the ongoing Women’s Africa Cup of Nations (WAFCON) qualifiers at the Accra Sports Stadium.

Ghana managed to beat their opponents 7-0 in the first leg to take a bold step towards booking a ticket the next round of the competition.

However, Coach Nora Hauptel and her charges would seek to continue their mission of securing a slot in the continental party having missed out in the last edition.

The Swiss gaffer is yet to taste defeat or concede any goal after six games in charge of the side, with a record of 21 goals scored.

Rwanda despite coming into this game as underdogs would be hoping for a miracle on a faithful Tuesday night to cement their chances of making their debut appearance at the tournament.

The visitors now have a huge task to accomplish as they face one of Africa’s best, Black Queens.

Ghana is expected to make their 13th appearance at the next edition of the Women’s Africa Cup of Nations in Morocco.

Source: Ghana News Agency

Tsito-Anyirawase section of Accra-Ho Highway re-opens to traffic

The Ghana Highway Authority has re-opened the Tsito-Anyirawase section of the Accra-Ho Highway to light vehicles.

The road was closed to traffic on September 18, 2023, after heavy rainfall, resulting in a structural defect on a culvert on that portion of the road.

The Volta Regional Coordinating Council with approval of Ghana Highway Authority contacted First Sky Limited, which is working on the Eastern Corridor Road close to the area for the repair works.

First Sky Limited quickly moved to the area and began work, and after six days, the road is now ready to be used by light vehicles.

Meanwhile, Dr Archibald Yao Letsa, Volta Regional Minister has expressed his gratitude to First Sky for executing the work expeditiously to address the inconvenience posed by the closure to the traveling public.

Mr Aminu Isaka Abubakar, Volta Regional Director of Ghana Highway Authority, said though the road was re-opened only light vehicles would be allowed to use it.

He said the repair works were carried out within six days and the road was safe for light vehicles because quality materials necessary to attain the desired strength were used.

The Director said heavy vehicles were restricted because the actual maximum strength that would allow them to use the road was yet to be proven by a laboratory test.

Mr Oliver Acquah Techie, Chief Executive Officer, First Sky Limited, said they were always poised to deliver quality work with speed, and ensure that all test specifications were met.

He said the situation was an emergency one, so they decided to deal with it with all the urgency it deserved, working day and night to ensure that the road was re-open to the public.

Source: Ghana News Agency

Alan leads new MOVEMENT FOR CHANGE in Ghana

Mr Alan John Kwadwo Kyerematen, a former presidential hopeful of the New Patriotic Party, has formed the MOVEMENT FOR CHANGE to contest political power.

The brand logo for the MOVEMENT is the Monarch Butterfly, which politically symbolizes change and transformation, hope, and positivity.

Mr Kyerematen made this known at a press briefing to announce his resignation and intention to stand as an independent Candidate in the 2024 General Elections.

Mr Kyerematen said, ‘it also communicates strength, endurance, spirituality, and trust, which are key traits that I cherish as a Political Leader.’

He said the brand motto of the MOVEMENT was, ‘Ghana Will Rise Again,’ which symbolizes hope for the future of Ghana.

He said the new Movement would be led and powered by the youth of Ghana and out of the over 17 million registered voters in the 2020 general election, the youth aged 18-35, years constituted over 9.4 million voters representing 55 per cent of the total voters.’

He said it was acknowledged without doubt, that the youth represented the future of the country, and yet they constituted the most vulnerable section of our society.

From available statistics, 85 per cent of all prison inmates in Ghana are aged between 12 and 35 years and this was profoundly alarming.

Mr Kyerematen said he was using the platform to introduce himself to the people of Ghana and seek their support to become the next President of the Republic of Ghana.

‘I believe, with unwavering conviction, that I am the only leader who, with unmatched integrity, can guarantee the economic and industrial transformation of Ghana, the restoration of confidence in political leadership, and the unification of an increasingly divided nation,’ he added.

He said his unique selling proposition as a leader was VISION, COMPETENCE, INTEGRITY, and ACTION.

Source: Ghana News Agency

ORC temporarily shuts down application software due to technical challenges

The Office of the Registrar of Companies (ORC) has temporarily shut down its application software system due to some technical challenges the Office is facing.

‘This unfortunate situation is as a result of maintenance works being carried out on our system to reduce the down times being currently experienced,’ a statement issued by the Management of ORC said on Monday, announcing the closure.

The ORC, therefore, urged its clients and stakeholders to remain patient as it worked to resolve the situation in order to forestall future occurrences.

‘Any inconvenience is deeply regretted,’ the statement added.

The Office of the Registrar of Companies (ORC) is the autonomous public institution mandated to register and regulate business entities in Ghana.

It was established by an Act of Parliament under Section 351 of the Companies Act, 2019 (Act 992).

Source: Ghana News Agency

World Clean-up Day: Fidelity organises beach clean-up exercise

Fidelity Bank Ghana, the country’s largest privately-owned indigenous bank, has embarked on a beach clean-up exercise to commemorate this year’s World Clean-up Day.

The exercise, which was done in the wake of the Bank’s month-long Sustainability Month celebration, launched this September, took place at the Sakumono Mighty Beach, near Accra.

‘The enthusiastic participation of the Bank’s employees yielded impressive results, including the removal of five kilogrammes of plastic waste, 200 kilogrammes of footwear, and 700 kilogrammes of dead fabric waste, an official statement to the Ghana News Agency said Monday.

The exercise also affirmed the bank’s commitment to contributing to the Sustainable Development Goals by reducing waste and promoting sustainable practices (SDG 12) and preserving marine ecosystems and reducing ocean pollution (SDG 14), said the statement.

World Clean-up Day, observed on the third Saturday of September annually, serves as a global call to action to combat the mounting issue of solid waste, including the menacing problem of marine debris.

Mrs Nana Yaa Ofori-Koree, Head of Partnerships, Sustainability, and Corporate Social Responsibility, Fidelity Bank, expressed the institution’s unwavering commitment to fostering a culture of sustainability and corporate responsibility through a multifaceted strategy grounded in three key pillars: sustainable finance, sustainable operations, and charitable activities.

‘Beyond the realm of financial services, we believe that as a bank, our footprint should extend to making a meaningful and positive impact on the environment through sustainable practices,’ Mrs Ofori-Koree emphasised.

‘It is in this spirit of forging a sustainable future that we have rallied our staff and extended an invitation to the wider community to join us in this momentous beach clean-up,’ she added.

She said the bank took pride in championing sustainability as a way of life, and continually encouraged its employees to step up and volunteer for noble causes such as through the bank’s Employee Volunteer Programme (EVP).

‘This initiative by Fidelity Bank Ghana not only exemplifies a noteworthy commitment to environmental stewardship but also underscores the profound influence and responsibility that financial institutions can wield in shaping a more sustainable future,’ she said.

As part of its effort to promote sustainable practices and cultivate a culture of environmental responsibility, Fidelity Bank Ghana has designated September as its ‘Sustainability Month.’

Launched on September 1, 2023, the long-month celebration encompasses a wide range of activities and initiatives aimed at fostering sustainable behaviours among staff and customers while highlighting the bank’s unwavering commitment to sustainability.

Source: Ghana News Agency

NPP flagbearer aspirants urged to campaign on issues, not insults

Mr Kofi Obiri Yeboah, the Chairman of the Ashanti Regional Founding Members of the New Patriotic Party (NPP), has advised the four aspiring flagbearers of the party to do decent campaign devoid of insults.

He said the credibility of the individual contestants and that of the party must always be preserved.

The four constants for the election on November 4, 2023, are Vice President Mahamudu Bawumia, Mr Ken Aygapong, Dr Owusu Afriyie Akoto, and Mr Francis Addai Nimoh.

Mr Obiri Yeboah, a former Member of Parliament for Kwabre, gave the advice in an interview with the Ghana News Agency at a meeting at Oduom in the Ashanti Region on Monday.

‘We the founding members are proud of the wisdom, brilliance, abilities and capabilities of each of the four contestants to lead the party to victory, if elected on November 4, 2023,’ he said.

‘We, therefore, exhort them to respect one another and carefully choose their campaign message devoid of personal attacks and insults.’

The Chairman said infightings would give the main opponent, the National Democratic Congress (NDC) the weapon to destroy them and the party.

Mr Obiri Yeboah further cautioned the contestants that destroying themselves amount to destroying the NPP, which would make the toil and sacrifices of the founders come to nothing.

‘The NPP is bigger and superior than any other individual in the party, we shall not sit aloof to see to its destruction,’ he said.

He advised the NPP delegates to consider the interest and general wellbeing of Ghanaians, not their individual or personal gains, and do the needful.

Source: Ghana News Agency

Three illegal miners get 60 years over mining in Ndumfri Forest Reserve

Four persons have appeared before the Tarkwa circuit court for allegedly mining at the Ndumfri forest reserve, near Simpa, in the Tarkwa-Nsuaem Municipality.

Gordon Naah, Bismark Joribon, Abdulai Asongmene and the fourth accused person, a minor, were charged with conspiracy to commit crime and illegal mining.

They all pleaded not guilty to the offence after the charges were read to them in Dagaare language.

The fourth accused person has been transferred to the Tarkwa District court for sentencing.

On count one, each person was sentenced to five years imprisonment in hard labour, while on count two, each had a fine of GHS 120,000 or in default five years imprisonment plus 15 years imprisonment in hard labour.

The Western Regional Assistant State Attorney, Mr Kingsley Agyekum, who prosecuted told the court presided over by Mrs Hathia Ama Manu that the complainants are officers from the Tarkwa Forestry Division.

He said the Forestry officers were on their normal patrol duties to help preserve the forest reserve and prevent illegal miners who attempted to prospect for gold in it.

Mr Agyekum said during the monitoring, they found about 10 people mining in the Ndumfri forest reserve, but they hurriedly took to their heels when they spotted the Forestry Officers approaching.

He said the complainants persuaded the accused persons and managed to apprehend four, and found a gold detector machine, two shovels and two pickaxes which they were used to mine in the forest reserve.

Mr Agyekum said they were handed over to the Tarkwa police with the exhibits and after investigation all were charged with the offence.

Source: Ghana News Agency