Consumers across the globe desire humanized experiences when navigating the insurance industry

Duck Creek Technologies launches the second edition of the Global Consumer Insurance Insights survey of over 2,000 global consumers, aimed at refining the strategies that bring insurers closer to consumers worldwide

Boston / London, May 09, 2023 (GLOBE NEWSWIRE) — Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, has proudly published its second annual benchmark survey, the 2023 Global Consumer Insurance Insights. The survey reveals strong demand from global consumers for humanized insurance purchasing, switching and communication experiences through digital channels.

The 2023 wave of research – which is being launched at the Duck Creek Technologies Formation ‘23 event for customers and partners from May 8-10, was conducted independently by Research in Finance for Duck Creek Technologies and surveyed over 2,000 policyholders across 13 countries, all of whom held at least one insurance policy.

Aimed at refining the strategies that bring insurers closer to consumers worldwide, this year’s survey is more extensive than the inaugural 2022 edition, with more questions and responses from policyholders across more countries. The survey provides insights for carriers, reflecting consumer preferences and awareness of innovation opportunities, purchasing, and communication methods.

Key findings from the survey include:


  • 93% of consumers are confident they have the proper coverage, irrespective of which channel they used to purchase the insurance policy.
  • Once a policy is in place, 44% of consumers prefer human interaction (2022: 35%). At the same time, however, interest in app/WhatsApp usage for buying and switching insurance also increased year-over-year.
  • 46% of global consumers are unaware of embedded insurance. Of those who were aware (37%), almost half said they trust it because of product or retailer quality. Those who do not trust it (26%) find embedded insurance unnecessary and expensive. Those who are unsure (29%) require more information, having had little experience with embedded insurance.

The survey reveals significant positives for insurance providers and clearly shows they are getting it right in many areas. However, it also highlights areas where insurers must reflect and improve further – including bolstering global consumer confidence and trust in insurance.

According to Jess Keeney, Chief Product & Technology Officer at Duck Creek, “As the insurance industry continues to evolve, it is crucial for providers to listen to the needs and preferences of their customers. The 2023 Duck Creek Technologies benchmark survey provides invaluable insights into consumer behaviors and trends, highlighting the areas where insurers can maximize accessibility, accelerate speed to market, and differentiate competitively.”

While the survey shows that carriers around the world are responding quickly to consumer demand for more relevant and timely products and services, it also reveals that a significant number of consumers prefer a humanized experience when interacting with their insurance providers. This emphasizes the importance of exploring ground-breaking and varying communication options to meet the needs of diverse customers.

Keeney adds, “It is encouraging to see that despite the challenging economic environment, people are re-evaluating their insurance needs and considering a wider range of products. Mobile and gadget insurance, travel insurance, and embedded insurance are being purchased more frequently than other types of insurance.

Duck Creek’s 2023 survey is a vital resource for insurance providers, offering unique insights into customer perceptions and highlighting the next opportunities for innovation. We urge providers to delve deeply into the results and continue pushing the frontiers of the insurance industry forward.”

Research in Finance Head of Research, Karen Scott, added, “In the insurance industry, listening to consumers is essential for success. As the Global Consumer Insurance Insights Survey 2023 demonstrates, primary research capturing changing behaviors, user feedback, and satisfaction is invaluable to help inform insurance company strategies, new product development, marketing, and communications plans. Insurers now have access to significant data sets to compare year-on-year, creating a true benchmark series of reports we are proud to support. Ultimately, insurers who prioritize listening to and understanding their consumers will come out on top.”

The 2023 Global Consumer Insurance Insights Survey highlights four key calls to action for insurers:

  1. Maximize accessibility of insurance products to consumers across channels
  2. Accelerate speed to market with the SaaS model
  3. Humanize the consumer experience through digital channels
  4. Leverage the SaaS ecosystem to differentiate competitively

Download the 2023 Global Consumer Insurance Insights Survey here.

About Duck Creek Technologies
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and Twitter.

Drake Manning
Duck Creek Technologies
+1 860 877 3609
GlobeNewswire Distribution ID 8833259

African governments harness education data to reverse learning crisis

EkoEXCEL Situation Room

EkoEXCEL Situation Room

LONDON, May 09, 2023 (GLOBE NEWSWIRE) — African education leaders travelling to London to showcase NewGlobe-supported transformational public educational programs at the prestigious Education World Forum (EWF), May 8 – 10.

Harnessing education data to drive learning transformation will be a key takeaway for the global education community at EWF, the biggest gathering of education ministers in the world.

They face what World Bank Education Director, Jaime Saavedra, calls, “the most serious crisis in education in 100 years.”

Data from the World Bank shows global Learning Poverty – defined as the percentage of 10-year-olds unable to read a simple sentence – in low and middle-income countries has increased from 50% to 70% while in Sub-Saharan Africa it is 90%.

Despite such enormous challenges, NewGlobe-supported programs in Nigeria, Liberia, Rwanda, and Manipur (India) are leading the way in the use of education data-led solutions to Learning Poverty.

The success stories of the EKOEXCEL, EdoBEST, BayelsaPRIME, KwaraLEARN, Bridge Liberia, RwandaEQUIP, and STAR Education programs will be on display at EWF. All are seeing huge improvements in learning outcomes.

Underpinning their success is a data-driven structured pedagogy, independently assessed in Kenya in a study led by Nobel Prize winning economist Professor Michael Kremer. It confirmed learning gains among the “largest ever measured in international education.”

The EKOEXCEL program in Lagos State, Nigeria is an exemplary case of using data-driven solutions to reverse Learning Poverty. One of the program’s initiatives, the ‘Situation Room’ will be on display at EWF.

The Situation Room visualizes data from all 1012 primary schools in Lagos State, offering powerful insights. Using NewGlobe’s Spotlight software, gives education leaders access to key data in real time – empowering the government to make informed interventions.

Lagos State Education Commissioner, Folashade Adefisayo said:

“If there are any problems in schools, we are able to track them, so people going there to solve the problem have a lot of data in their hands; they would know how many children and teachers there are, whether the head teacher is at school and whether students are having learning difficulties in a subject.”

Within eight weeks of EKOEXCEL’s launch, literacy learning rates measured three times faster, and numeracy two times faster, than schools not in the program.

EWF promises to inspire governments to harness education data to reshape education and overcome Learning Poverty, with visionary African governments leading.

For additional information, contact:

GlobeNewswire Distribution ID 1000808910

Encryptus Unveils the Largest Payout Network at Coindesk Consensus

LITHUANIA, EUROPE / ACCESSWIRE / May 8, 2023 / Encryptus, a leading cryptocurrency solutions provider, announced during Coindesk’s Consensus event the launch of industry leading payout product, which allows crypto exchanges, wallet providers, Web3, Gaming and other B2C crypto companies to off-ramp to Bank Wires, Mobile Wallets, Mobile Top-ups and Gift Cards with API’s.The payout network has coverage in 79 Countries for Bank Wires in 41 currencies, 39 countries for Mobile Wallets and 115+ countries for mobile top ups and gift cards. There are over 7,500 different types of gift cards and prepaid airtime of 307 Mobile operators globally available with Encryptus’s payouts. Popular Mobile Wallets like AliPay, GoCash and M-Pesa are among the few available.

As part of its commitment to regulatory compliance, Encryptus does not provide off ramps to sanctioned countries and clients. In addition the services are not available to residents and citizens of the US, Canada and Japan due to the regulatory landscape. The payout product is particularly beneficial for users looking to cash out crypto to fiat (national currencies) to their own bank accounts or purchase gift cards or mobile plans in over 100 countries. The payouts combined will be available in 98 currencies. The services are available via APIs but the company will unveil their widget soon.

Encryptus’ payout product is fully automated, with compliance monitoring tools to identify PEP and Sanctioned users and dirty coins via coin monitoring being integrated into its APIs.

“We are excited to launch our payouts; QuickRemit. Our payout network is not just the largest but offers the widest form of payments in the crypto industry. The API offers payout as a service and also keeps compliance as a core offering. Our vision is to further expand our payout coverage with a commitment to reduce the costs of payouts for the users” said Shantnoo Saxsena, CEO of Encryptus.

Shantnoo further explained that true crypto adoption will not happen with good pay-in networks, but with an extension to multiple payouts. Exchanges and crypto companies must not just focus on bringing users to their platform, but they must offer their users enough freedom to cash out.

Encryptus has aggressively priced the global bank wires for a flat fee of 1.5% and have a revenue share reserve from this amount for their partners. The accepted crypto would only be USDT and USDC.

The company promises to simplify global mobile wallet payouts and business payments in the upcoming upgrade.

Overall, the launch of the new payout product by Encryptus represents a significant milestone in the evolution of blockchain-based payments solutions. The need of the hour is to provide a secure, automated, and affordable way to off-ramp crypto holdings into various forms of payments. Encryptus is helping to further expand the adoption of cryptocurrencies and drive innovation in the fintech industry.


Please free to contact for any queries.

SOURCE: Encryptus

Mosa Meat Prepares for Market Entry by Opening Largest Cultivated Meat Campus in the World to date and Working with Two Michelin-starred Chef Hans van Wolde

MAASTRICHT, The Netherlands, May 08, 2023 (GLOBE NEWSWIRE) — Mosa Meat, the pioneers in the cultivated meat space that grow beef directly from animal cells, opened a new 2,760 square metre (29,708 square feet) scale-up facility in Maastricht on Monday. This fourth facility completes the new Mosa C.A.M.P.U.S. or Center for Advanced Meat Production, Upscaling, and Sustainability for a total footprint of 7,340 square metres (79,007 square feet).

Monday’s program included a ribbon cutting ceremony with the Mayor of Maastricht Annemarie Penn-te Strake, the Governor of Limburg Emile Roemer, and the Mosa Meat team, a cultivated burger cooking demonstration by Chef Hans van Wolde, and tours of the new facility. A select group of 50 investors, journalists and value chain partners from around the world attended the event. The new facility will start the first production runs in a matter of days.

Mosa Meat CEO Maarten Bosch said: “As this scale-up facility comes online next month, we will have the capacity to make tens of thousands of cultivated hamburgers. The facility is designed to grow as demand increases with regulatory approvals and regional market entries, up to hundreds of thousands of cultivated hamburgers per year. And in combination with our contract manufacturer in Singapore, even a lot more. We are excited to debut this great tasting hamburger today that even hardcore carnivores will love.” 

Mosa Meat Co-founder & CSO Dr. Mark Post said: “When we introduced cultivated meat to the world, we predicted it would take 10 years to create a consumer product. Now, almost exactly 10 years later, we have a consumer product that we can start making in larger quantities and that we can start serving to consumers in Singapore, pending regulatory approval” said Mark Post, co-founder and Chief Scientific Officer of Mosa Meat.

Chef Hans van Wolden said: “When I first tried a Mosa Burger as part of the internal development team, I was blown away by the beefy taste and the amazing mouthfeel of the beef fat. It gave me goosebumps. I genuinely believe this new way of making beef can delight connoisseurs and casual beef lovers alike, while enjoying the positive benefits of cultivated beef from a sustainability perspective. I am excited to work with the Mosa Meat team to make future versions even better. 


Mosa Meat is a global food technology company pioneering a cleaner, kinder way of making real beef. Our founders introduced the world’s first cultivated beef hamburger in 2013, by growing it directly from cow cells. Founded in 2016, Mosa Meat is now scaling up production of the same beef that people love, but in a way that is better for people, animals, and the planet. A diverse and growing team of 165 food-loving problem-solvers, we are united in our mission to fundamentally reshape the global food system. Headquartered in Maastricht, The Netherlands, Mosa Meat is a privately held company backed by Blue Horizon, Bell Food Group, Nutreco, Mitsubishi Corporation, Leonardo DiCaprio and others. Follow Mosa Meat on Facebook, LinkedIn, Twitter and Instagram or visit to learn more about why people #cravechange.

For more information, reach out to

Visual assets from the event will be loaded here by 17:00 CET on May 8th

The general Mosa Meat press kit is here:


Chef Hans is a Dutch 2-Michelin star chef who converted an old farmhouse outside Maastricht into his restaurant Brut172. Previouslyhe was the chef owner of 2-star restaurant Beluga in Maastricht and has been featured on TV shows like MasterChef and Snackmasters. He has formally joined Mosa Meat’s product development, sensory evaluation and recipe formulation team to complement Mosa Meat’s internal team of food scientists.


Tim van de Rijdt
Mosa Meat

GlobeNewswire Distribution ID 8834249

No one left behind: promoting the Indigenous languages of Ghana

As a language activist seeking that “no one is left behind because of the language barrier,” Mohammed Kamal-Deen Fuseini has been working through Wikimedia projects to promote Indigenous languages of Ghana.

Currently he is the co-lead at the Gurene Wikimedia Community as well as a team member at the Dagbani Wikimedians User Group.

According to Mohammed, the Gurene or Farefare language was not taught in schools up until recently. As a result, generations of older speakers did not develop literacy in their language, which caused challenges for its use in digital spaces. However, some of that is changing with a new generation seeking to place the language on the digital map. It’s one of the reasons why he is a part of the planning team for the upcoming Ghanaian Wikimedia Languages Meetup to take place on May 12–14, 2023. In addition, Mohammed will be taking over the @DigiAfricanLang rotating Twitter account to share news in the run-up and during the event.

Rising Voices interviewed Mohammed about his work and about his aspirations for Ghanian languages.

Rising Voices (RV): What is the current state of your language both online and offline?

Mohammed Kamal-Deen Fuseini (MKF): In the offline space, the Gurene/Farefare language is currently spoken by over 800,000 people in towns and villages in the Upper East region of Ghana. It is a major program of tutelage at the University of Education, Winneba, at the Ajumako campus. It is also studied as a course in most of the colleges of education in Ghana and as a subject at the basic schools in the Upper East region.

In the digital space, it is currently a language on Wikipedia. The language is currently being used to train AI algorithms to speak and translate between Gurene and English on the Khaya app.

RV: What are your motivations for seeing your language present in digital spaces?

MKF: I have a dream, and in the dream, I see a future where all educational content will be made accessible in my language for people to understand easily, faster, and better. Once we put the language online, we have given life to it till the end of time, so that even when the last speaker dies, the language will still live on.

MKF: What concrete steps do you think can be taken to encourage younger people to begin learning their language or keep using their language?

Celebrating the Gurene language and culture can be a powerful way to motivate young people to learn and use the language. This can be done through festivals, language camps, and other cultural events that promote the use and appreciation of the language.

Parents and community leaders should encourage young people to use the Gurene language in their daily lives by speaking it at home, at community gatherings, and at cultural events. This helps to reinforce the importance of the language and encourages its continued use.

Immersion programs can help young people learn and use the language in a natural and immersive setting. These programs can be organized during school holidays or as after-school activities.

Source: Global Voices

Why NDC will not hold parliamentary primaries in Assin North

Constituents in Assin North have not had a fair representation in parliament since Member of Parliament for the constituency, James Gyakye Quayson won the seat.

In the early month of 2021, the petitioner, Michael Ankomah Nimfah went to court to contend that James Quayson held dual citizenship as a Ghanaian and a Canadian at the time of his election, and therefore must be restrained from performing the duties of a Member of Parliament.

In April 2022, the Supreme Court had restrained James Gyakye Quayson from holding himself as the Member of Parliament for the Assin North constituency in the Central Region.

Mr. Quayson was restrained by a ruling delivered by the Supreme Court on Wednesday, April 13, 2022.

“In this case, the 1st respondent had been in parliament from the 7th of January 2021 and despite the order restraining him from holding himself as a Member of Parliament for Assin North Constituency [he] had continued to perform his functions in Parliament without the applicant invoking the enforcement powers of the High Court to deal with him under the Rules of court.”

“In my view, since the 1st respondent is already occupying his seat in parliament, to continue to perform his parliamentary duties for another few weeks to enable this Court to determine this constitutional action currently before us will not occasion any irreparable loss or damage to applicant or anyone,” the court ruling said.

Since this ruling, the Member of Parliament has been restrained from entering the chamber, causing the constituents to have no representation in parliament.

Ahead of the parliamentary election scheduled for May 13, 2023, the party has taken a decision to allow the MP remain as its parliamentary aspirant.

A close source in the NDC told GhanaWeb’s Nimatu Yakubu that, based on this decision, there will no be no parliamentary election in the constituency and the MP will continue with his case.

Source: Ghana Web

‘Nothing wrong with TOR; just take the politics out’ – Kludjeson

The Chief Executive Officer of Kludjeson International Limited, Mr Prince Kofi Kludjeson, has said “there’s nothing wrong with” the state-owned Tema Oil Refinery, only that “people want to import oil and sell and they don’t want to go through the structure, that’s all”.

Mr Kludjeson told Korku Lumor on the Class Morning Show that the Tema Oil Refinery is only a company that politicians must take their hands off.

“Let’s take the so-called politics out”, he said, adding: “Somebody should decide that Tema Oil Refinery has arrived”, he noted.

He said Tema is still the richest city in Ghana, revealing: “One of the new projects we are doing; how do we transform Tema into a smart city, once again?”

Recently, Energy Minister Mathew Opoku Prempeh revealed that even though some staff of TOR sounded an alarm that the tanks in which some condensates were to be put were not fit for purpose, the management of the refinery still went ahead to direct that the product be emptied into those very tanks.

“All the tanks designated for condensates, apart from one, are not fit for purpose”, Dr Prempeh told Accra-based Asaase Radio in an interview.

According to him, “those tanks were allocated by TOR”, and, so, wondered why he, as the minister, was being asked to take responsibility for the condensates worth $2.5 million which went missing.

“What is the responsibility of the staff of TOR?” Dr Prempeh retorted, wondering: “The minister should ensure value for money so the minister should make sure that he goes and stand behind the tank and then direct that the condensate should not be put in the tanks?”

As far as responsibility for the running of the state refinery is concerned, Dr Prempeh said “the chain stops at TOR”.

“It doesn’t go past the gates of TOR”, he insisted, pointing out: “If the minister or the ministry gets involved, how would we investigate like it happened?”

“If I am a player in TOR and an issue happens, can I sit to investigate?” Dr Prempeh asked.

“I would say TOR should not have put the condensates in the tanks in which it did because I’m even getting to realise that even some of the workers had said those tanks were not fit but they were still directed to the same tanks”.

“So, it is a systematic problem that we have on our hands that we have to deal with, from all the staff of TOR: management, union and everybody working in TOR because the beneficiaries of this project are TOR workers”, he told Beatrice Adu.

Dr Prempeh, about a week ago, snnounced that some US$2.5 million worth of cendensates went missing at the refinery.

“I gave TOR a new business opportunity in the premix fuel market that all the condensate from Ghana Gas should be used for blending premix fuel. The last time I heard, over $2.5 million worth of condensate had gone missing from TOR”, Dr Prempeh revealed.

“If we all want TOR working, and we don’t want another ECG in TOR, [such things] will break the back of government”, he decried.

“TOR has over $500 million worth of debt sitting on its books and go and look at how the debt is accumulated– people bring their crude to refine and then they record crude losses”, the minister noted.

Dr Prempeh said the government is making efforts to revive TOR.

“You don’t pay taxes for it to go down the drain. You pay taxes for an efficient running of government”.

“The government, I can tell you, is doing so much work to bring TOR to work. There are proposals lying up in TOR, SIGA, Attorney General’s [department], and the finance ministry all having a look”, he added.

“Getting it right is a difficult proposition we are working on. And we will work diligently to get Ghanaians what is good,” Dr Prempeh said.

The staff of TOR, a few weeks ago, demanded the dismissal of their Managing Director, Mr Jerry K. Hinson in connection with some allegations.

Also, the General Transport Petroleum Chemical Workers Union (GTPCWU) on Tuesday, 18 April 2023, announced at a press conference addressed by Mr Bernard Owusu, National Chairman, that they would embark on some kind of industrial action ahead of May Day to call for the revamping of TOR.

Their threat was met by a counter-threat of dismissal from the Managing Director.

In a letter to the workers, Mr Hinson said: “Kindly be aware of the illegality of any such actions under clauses 168 – 171 of the Labour Act and the consequences thereunder for participants/staff involved. Please be aware of section 171 in particular which emphasises the term ‘picketing’ which is only lawful in furtherance of a lawful strike/industrial action.”

Source: Ghana Web

Treasury bill target set to GH¢3.33 billion, part to be used to settle Pensioner bondholders

The government is targeting GH¢3.33 billion from treasury bills auction on May 12, 2023.

The target is expected to be generated from the 91, 182, and 364-day treasury bills.

According to reports, this will be used to refinance maturities worth GH¢2.31 billion.

The report stated that part of the ¢3.33 billion will be used to settle coupon payments of the pension bondholders.

There have been calls for the government to use treasury bills to pay pensioner bondholders. The pensioners have been calling on the government to pay their coupons and principals.

They have decided to picket at the Finance Ministry from Monday, May 9, 2023, till government pays them.

This week the government secured GH¢2.57 billion from the sale of treasury bills in the auction on May 5, 2023.

The auction saw an oversubscription of GH¢733.79 million even though interest rates have been rising.

The target for this week’s auction was GH¢1.83 billion. Also, interest rates have increased to an average of between 20.25% to 27.36%. According to the auction results from the Central Bank, the government secured GH¢1.63 billion from the 91-day bill, GH¢557.90 million from the 182-day bill, and GH¢380.75 million from the 364-day bill.

Interest rates, however, increased from 19.74% to 20.25% for the 91-day bill, 22.47% to 22.82% for the 182-day bill, and 26.9% to 27.36 for the 364-day bill.

By the end of April 2023, the government borrowed GH¢8.25 billion in treasury bills. These were used to refinance maturities worth ¢6.3 billion.

In April, the 91-day and 182-day yields saw an increase by about 19.95% (+56 basis points month-on-month) and 22.71% (+85 basis points month-on-month) respectively.

However, the 364-day settled at 27.26% (+160 basis points month-on-month).

Ghana is expecting a $3 billion bailout from the International Monetary Fund by May to boost its balance of payments.

Source: Ghana Web