According to ghana news agency:ivilian relations and alleged disregard for traditional authorities at specific border posts.
Mr Gunu, upon receiving the delegation at his office in Ho, clarified that the concerns were not intended to undermine the work of the Ghana Immigration Service. Instead, they aimed to enhance public confidence and improve service delivery at the country's frontiers. He emphasized the critical role of immigration officers in safeguarding national borders, particularly in the Volta Region, which shares strategic entry points with neighboring Togo.
He further elaborated that the effectiveness of border security operations relies not only on vigilance and enforcement but also on professionalism, discipline, and mutual respect in interactions with the public. Mr Gunu noted that border officials serve as the initial point of contact for many citizens and visitors, and their conduct significantly influences public perception of the state and its institutions. The Regional Minister expressed appreciation for the intervention by the Immigration Service and described the visit as timely and reassuring.
Mr Faisal Disu stated that the visit was part of a service-wide effort to reinforce discipline, professionalism, and ethical conduct among officers deployed at the country's border posts. He mentioned that the delegation had toured key entry points in the Volta Region, including Sogakope, Akanu, Shia, and Asikuma, engaging officers and reminding them of the need to uphold the highest standards of professionalism in their duties.
Mr Disu highlighted that officers had been sensitized on respectful engagement, proper public conduct, and the importance of maintaining cordial relations with local communities and traditional authorities. He emphasized the Ghana Immigration Service's commitment to improving officer conduct and ensuring personnel at border stations carried out their duties with integrity, discipline, and respect for human dignity.
He acknowledged the strategic role of chiefs and local communities in supporting border management and national security, and assured continued collaboration with them. Mr Disu reassured the Regional Minister that the concerns raised had been taken seriously, and that GIS leadership would persist in monitoring officer conduct and strengthening internal accountability mechanisms.
The visit represents part of broader efforts to improve relations between security agencies and communities in border areas, while promoting effective border governance, public trust, and national security in the Volta Region.