Accra: Reliable, high-speed home internet will be critical to shaping Ghana’s digital economy as homes increasingly become centres for work, education, business and entertainment, Mr Richard Acheampong, Chief Home Officer of MTN Ghana, has said.
According to Ghana News Agency, the growing reliance on digital services within households has made dependable home connectivity as essential as electricity and water in supporting the country’s digital transformation. Speaking during the MTN Bright Conversations at MTN House in Accra, Mr Acheampong noted that changing consumer behaviour has increased demand for dedicated home broadband services capable of supporting multiple users and connected devices simultaneously.
“The home is now the centre of many things. It is where people work, learn, run businesses and access entertainment. As a technology company, we have a responsibility to provide the digital infrastructure that enables people to live and thrive in the digital economy,” he said. He emphasized that although mobile internet had transformed communication over the years, modern digital households require more robust connectivity to support remote work, online learning, video streaming and home-based businesses.
Mr Acheampong mentioned that MTN’s continued investment in digital infrastructure aims to provide reliable connectivity, enabling customers to carry out their daily activities without interruptions. The company’s focus extends beyond delivering faster internet speeds to creating seamless digital experiences for households. He further explained that customers are more concerned about dependable internet service than technical speed measurements, stressing that uninterrupted access to online services remains the most important factor.
“Customers do not wake up thinking about megabits per second; they simply want internet that works. Speed is important because it reflects the strength of the infrastructure behind the service, but what truly matters is the experience,” he said. Mr Acheampong dismissed the perception that fibre broadband is only suitable for high-income households, describing it as an essential service that could improve educational opportunities, support entrepreneurship, and enhance productivity for families across different income levels.
He highlighted that many households increasingly invest in home internet because of the value it creates for children’s education, remote work, and small business operations. He urged consumers to consider the long-term benefits of reliable internet connectivity rather than focusing solely on monthly subscription costs. “The real cost is when your internet fails during an important business meeting or your child misses an online lesson because the connection is unstable,” he said.
Mr Acheampong also stated that MTN has streamlined its fibre broadband services by enabling customers to check service availability, submit applications online, make digital payments, and receive installations within agreed timelines. He encouraged customers to ensure proper placement of Wi-Fi routers to achieve optimal internet coverage within their homes.
Looking ahead, Mr Acheampong said Ghana is gradually transitioning from connected homes to intelligent homes, where technology would increasingly automate routine tasks and improve everyday living. He noted that building such smart homes would depend on sustained investment in reliable digital infrastructure.