Accra: The Ghana Water Limited (GWL) has inaugurated 10 Revenue Enhancement Teams as part of a comprehensive strategy to strengthen revenue mobilisation, reduce indebtedness and eliminate illegal water connections nationwide. The inauguration was announced at a press conference addressed by the Managing Director of the Company, Mr Adam Mutawakilu.
According to Ghana News Agency, the MD described the initiative as a decisive turning point in Ghana Water's operational and financial transformation. As part of the initiative, the Company has also procured a number of pick-up vehicles to support the operations of the Revenue Enhancement Teams and improve their mobility across the regions.
The vehicles are expected to facilitate rapid response, field inspections, meter audits and customer engagement activities, enabling the teams to carry out their mandate efficiently and reach communities and commercial areas more effectively. Mr Mutawakilu said the Revenue Enhancement Teams were established to protect the Company's income base and ensure the sustainability of water supply, noting that without sound revenue, reliable service delivery would not be possible.
The Managing Director explained that the teams would undertake targeted inspections, meter verification, billing audits and customer engagement, working closely with the Company's commercial, technical and legal units. According to him, the decision to scale up the initiative followed the success of three pilot teams established earlier, whose operations uncovered extensive commercial losses and illegal connections across several regions.
He said Management had therefore approved the expansion to 10 fully operational teams to ensure nationwide coverage and sustained monitoring. Mr Mutawakilu emphasised that the teams were not set up to harass customers but to correct anomalies, protect public resources and restore fairness in the system.
'Our objective is compliance, not confrontation,' he said, adding that customers found in breach would be guided to regularise their connections and settle outstanding obligations.