African Forum Enhances Ghana Immigration Service with Customer Service Training

Accra: The Diaspora African Forum (DAF), the Embassy for the African Diaspora, has organised a two-day training for officers of the Accra International Airport (AIA) Command of the Ghana Immigration Service (GIS) to ensure effective communication and quality customer service. According to Ghana News Agency, the training, held from September 9 to 10, 2026, focused on the theme: 'Improving Customer Service and Engagement with the Diaspora Community.' It aimed to enhance the officers' ability to communicate effectively, manage difficult situations, and deliver quality customer service while maintaining immigration control, orderly migration, and national security. DCOI Dr Noah Ahomka Yeboah, Regional Commander, highlighted that the initiative would foster stronger ties between Africa and its diaspora, promoting capacity building and partnerships to aid in the continent's development. He expressed gratitude to the DAF for extending the training to GIS officers, emphasizing the importance of the AIA as a key ent ry point and a critical contact for travellers entering and leaving Ghana. Dr Yeboah emphasized that the conduct of immigration officers significantly influences travellers' perceptions of Ghana. He asserted that every interaction contributes to the image of the GIS and, ultimately, Ghana. The training was deemed particularly relevant for members of the African diaspora visiting Ghana to reconnect with their cultural roots. Ambassador Dr Erieka Bennett, Founder and Head of Mission of the DAF, noted the presence of over 300 million Africans in the diaspora, many seeking better opportunities. She stressed the DAF's objective of advancing Africa historically and economically, with Ghana emerging as a significant destination for those reconnecting with their heritage. The two-day training provided participants with opportunities to learn, share experiences, and better understand their roles as Ghana's ambassadors. Madam Maud Anima Quainoo, the Deputy Commissioner of Immigration and Head of Public Affairs of th e GIS, underscored the importance of applying the knowledge acquired during the training to their work. Speaking on behalf of the Comptroller-General of Immigration, Mr Samuel Basintale Amadu, she emphasized that officers at the airport are frontline representatives of both the GIS and Ghana. The training aimed to build a positive image of the Ghana Immigration Service, and she thanked Ambassador Bennett and the DAF for their initiative. Participants were encouraged to apply their newfound knowledge across various ports, sectors, and commands.