Tamale: The Northern Regional Office of the Public Utilities Regulatory Commission (PURC) has successfully resolved 433 out of 436 complaints received during the first half of 2026, achieving a resolution rate of 99.31 per cent. The Commission revealed these figures in its Mid-Year 2026 Regional Performance Report, which also highlighted enhancements in consumer protection, utility service delivery, and public education throughout the region.
According to Ghana Web, the Northern Electricity Distribution Company (NEDCo) was responsible for the majority of complaints, with 409 cases, making up 93.81 per cent of the total. Meanwhile, Ghana Water Limited (GWL) recorded 27 complaints, representing 6.19 per cent. The Commission successfully resolved 407 complaints related to NEDCo and 26 concerning GWL within the reviewed period.
The report highlighted that the complaints management process positively impacted both customers and utility service providers in the region. It facilitated bill adjustments benefiting six NEDCo customers, amounting to GHS67,371.51. Additionally, the Commission aided in revenue recovery for NEDCo from three individuals, totalling GHS85,224.48.
On the infrastructure front, the PURC office facilitated the replacement and installation of five transformers in Kootingli, Bunglung, and Suburu in the Bimbilla area. The office also supported the replacement of 10 high-tension poles and nine broken low-voltage poles. Furthermore, four faulty single-phase postpaid meters were converted to prepaid meters, and 10 low-voltage cable faults were promptly repaired.
The report also stated that the Commission intensified its consumer education and stakeholder engagement programmes through various outreach activities across the region. These efforts were aimed at informing consumers about their rights and responsibilities and gathering first-hand information on challenges affecting utility service delivery in different communities.
The Commission emphasized its ongoing commitment to engaging traditional authorities, opinion leaders, youth groups, as well as the Christian and Muslim communities across the region.