Ghana: Ghana Link Network Services Ltd has dismissed allegations that the Integrated Customs Management System (ICUMS) is experiencing frequent downtimes and disrupting port and customs operations, describing the claims as false and unsupported by evidence. The company was responding to accusations made by groups identifying themselves as Civil Society Organisations, which reportedly claimed that the customs management platform was dysfunctional and affecting trade activities at Ghana's ports.
According to Ghana Web, in a statement issued by its Public Relations Department, Ghana Link said the allegations were misleading and appeared aimed at undermining confidence in a platform that continues to support importers, exporters, terminal operators, and other stakeholders. The company stated that the groups making the allegations had failed to provide any verified instance of a system-wide outage on the platform since January 2026.
The statement from Ghana Link further emphasised that the claims are not only false but also appear to be part of a deliberate attempt to cast doubt on a national trade facilitation platform serving various stakeholders, including importers, exporters, freight forwarders, and customs house agents. Ghana Link argued that the allegations lacked supporting details like dates, incident references, affected transactions, technical evidence, or confirmation from state institutions or port stakeholders.
Ghana Link maintained that the completion of its new data centre infrastructure had improved the stability and resilience of the ICUMS platform, enabling it to continue processing customs transactions and supporting revenue mobilisation efforts. The company also criticised what it described as attempts to fuel public concern through unsubstantiated claims, insisting that discussions about trade facilitation and port reforms should be based on facts rather than speculation.
Ghana Link challenged the groups behind these allegations to provide specific evidence of any system-wide downtime they claim has occurred since January 2026, in the last month, or at any time after the completion of the new data centre. In the absence of such evidence, the company asserted that the claims must be treated as false, baseless, and without merit.