Stanbic Bank Ghana Named Best Corporate Banking Customer Experience Leader

Accra: Stanbic Bank Ghana has been adjudged the Best Corporate Banking Customer Experience Leader in the 2025 KPMG Customer Experience Leaders Assessment. The bank achieved the highest customer experience score of 88.8 out of 100 in the corporate banking category, ranking first in four of the six assessment pillars - empathy, integrity, personalisation, and time and effort. According to Ghana News Agency, a press release issued by Stanbic Bank stated that the recognition reflected the bank's deliberate focus on customer-centric service delivery, trusted relationships, and relevant financial solutions. Mr. Musah Abdallah, Head of Corporate Banking at Stanbic Bank, said the recognition was an affirmation of the bank's purpose-driven approach. He noted, "Being ranked number one in corporate banking customer experience again, while remaining among the top banks in retail and SME banking, reflects the trust our clients place in us and the dedication of our teams." Mr. Abdallah emphasized that the bank's focus we nt beyond rankings to long-term value creation for customers and the economy. He highlighted how Stanbic Bank positioned itself as a trusted partner, supporting clients' ambitions, enabling sustainable growth, and contributing to national development. He further elaborated that the performance underscored the bank's strategy of embedding customer experience across its operations, which includes digital platforms, relationship management, and advisory services, particularly for corporates and small and medium-sized enterprises. Looking ahead, he stated that the bank would continue in 2026 to partner with customers through insight, innovation, and dependable service to drive sustainable growth.