Accra: The National President of the Mobile Money Advocacy Group Ghana (MoMAG), Edward Ofori Agyemang, has emphasized the need for bolstering the capacity, protection, and professional growth of mobile money agents in Ghana. Describing them as the 'last mile of financial inclusion,' Ofori Agyemang highlighted their pivotal role in bridging the gap between millions of Ghanaians and financial services, especially in areas underserved by traditional banking.
According to Ghana Web, Ofori Agyemang voiced these concerns during the inaugural MoMAG/Telecel Capacity Building Forum held on Wednesday, August 12, 2026. He underscored that the more than 400,000 mobile money agents nationwide are essential to the country's digital economy, providing crucial access to cash, facilitating payments, and supporting local businesses.
Ofori Agyemang pointed out the necessity for these agents to continually enhance their skills in regulatory compliance, fraud prevention, cybersecurity, customer service, and sustainable business practices amidst the evolving demands of Ghana's digital financial landscape. He stressed that without a well-trained and supported agent network, the efficiency of cash-in and cash-out services would suffer, leading to diminished customer confidence and impeding the nation's financial inclusion objectives.
The forum, organized in collaboration with Telecel Ghana, aimed to equip mobile money agents with the necessary knowledge and regulatory insights to navigate the increasingly intricate financial services sector. Themed 'Amplifying the Impact: Building a Safe, Trusted and Profitable Agent Network,' the initiative sought to foster a secure, compliant, and customer-oriented agent network while enhancing synergy among agents, regulators, financial institutions, and telecommunications companies.
Ofori Agyemang also expressed gratitude to Telecel Ghana and its CEO, Ing. Patricia Obo-Nai, for their partnership in the forum. He acknowledged the support of the Bank of Ghana, Ghana Chamber of Telecommunications, Ghana Police Service, Enterprise Insurance, Direct Savings and Loans, and MoMAG Patron Joseph Smith-Acquah in advancing the development of mobile money agents.
He urged forum participants to leverage the insights gained to elevate their operations and customer service, advocating for a robust and professional agent network that can drive financial inclusion and national development. Notable attendees included Sylvia Owusu-Ankomah, CEO of the Ghana Chamber of Telecommunications, Cornelia Sampson from BoG FinTech and Innovation, Paul Ampadu-Yeboah of Enterprise Insurance, Chief Superintendent Eric Gyebi of the Ghana Police Service Cybercrime Division, and Francis Ackon, CEO of Direct Savings and Loans.