MoneyGram Launches Money Transfer Service to All Bank Accounts in Ghana

Gives consumers a new option to receive funds in Africa’s fifth largest remittance recipient market

ACCRA, Ghana, May 29, 2018 /PRNewswire/ — MoneyGram (NASDAQ:MGI) announced today the launch of money transfer service directly to any bank account in Ghana. Funds can be sent via MoneyGram online or at any one of MoneyGram’s thousands of locations around the world. The money can be accessed in minutes either in person, online or through an ATM.

MoneyGram Logo

The new account deposit service in Ghana is a part of MoneyGram’s overall strategy to accelerate its digital growth and provide customers with convenient and accessible, technology-based financial services.

“We see a potential in the increasing adoption of banking services in Ghana and want to drive financial inclusion in the region by offering our consumers more digital money transfer options. Currently our global account deposit network consists of more than two billion bank, virtual and mobile accounts in 48 countries,” said Grant Lines, MoneyGram’s global chief revenue officer.

According to the World Bank, in 2017, $2.2 billion flowed into Ghana, up 4.3% compared to 2016 what makes the country fifth largest remittances recipient in Africa. The inflows come mainly from the United States ($585 million), Nigeria ($395 million), the United Kingdom ($286 million), Italy ($145 million) and Germany ($115 million).

For more information about the service, please visit http://moneygram.com.gh/accountdeposit

#moneygramnews

About MoneyGram International
MoneyGram is a global provider of innovative money transfer and payment services and is recognized worldwide as a financial connection to friends and family. Whether online, or through a mobile device, at a kiosk or in a local store, we connect consumers any way that is convenient for them. We also provide bill payment services, issue money orders and process official checks in select markets. More information about MoneyGram International, Inc. is available at moneygram.com.

Media Contact:
Maria Bankiet-Kamińska
MoneyGram
Tel: + 48 (0) 22 377 2185
Mob: + 48 (0) 885 889 696
Mail: MbankietKaminska@moneygram.com

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Smart Campaign Reaches Milestone with 100 Certifications in Financial Consumer Protection

The certification of 100 financial service providers, collectively serving more than 42 million low-income clients worldwide, marks major achievement for financial inclusion.

WASHINGTON, May 15, 2018 /PRNewswire/ — The Smart Campaign, the leading industry voice on financial consumer protection, housed at the Center for Financial Inclusion at Accion, announced today that 100 financial service providers (FSPs) have attained Smart Certification, a landmark achievement in responsible financial inclusion.

The Center for Financial Inclusion at Accion. (PRNewsFoto/Center for Financial Inclusion at Accion) (PRNewsFoto/)

The Smart Campaign works globally to create an environment in which financial services are delivered safely and responsibly to low-income clients. The Campaign launched the certification program in 2013 as a way for FSPs to align their policies and practices with industry-accepted Client Protection Principles, which articulate standards for product design and delivery, prevention of over-indebtedness, transparency, responsible pricing, treatment of clients, data privacy, and complaint resolution. In just five years of offering Smart Certification, 100 FSPs have successfully undergone the rigorous certification process, resulting in greater protection for more than 42 million low-income clients globally.

“Reaching this milestone and seeing the continued interest for certification from a wide range of providers – including fintech startups – is very encouraging,” said Isabelle Barrès, Director of the Smart Campaign. “It demonstrates that protecting consumers and building trust maximizes benefits for both the client and the companies that serve them.”

The certified FSPs are spread throughout Latin America, Africa, Asia, and Eastern Europe. The momentum for certification signals that the industry increasingly values client protection not only for the sake of clients, but also because certification streamlines the business practices of FSPs. In a recent survey of certified institutions, 96% of providers agreed that certification helped them better prioritize client protection and 93% noted a clearer alignment between the institution’s culture and its social mission. Another benefit called out by certified FSPs includes increased recognition from clients, regulators, and potential investors. Increasingly, consumer protection is rightfully seen as a business strategy.

The Smart Campaign. (PRNewsFoto/The Smart Campaign) (PRNewsFoto/)

The Smart Campaign will continue its standard-setting and certification efforts with philanthropic support from a wide range of partners. In addition to advancing certification, the Campaign will also work to elevate the client voice in an increasingly digital world, shed light on emerging client risks, and convene policymakers and other stakeholders to effect change at the national level in the countries in which it has certified organizations.

About The Smart Campaign

The Smart Campaign works globally to create an environment in which financial services are delivered safely and responsibly to low-income clients. As the world’s first financial consumer protection standard, the Campaign maintains a rigorous certification program, elevates the client voice, and convenes partners to effect change at the national level. Over 100 financial institutions, collectively serving more than 42 million people, have been certified for adhering to the Campaign’s industry-accepted consumer protection standards. More at www.smartcampaign.org.

About the Center for Financial Inclusion at Accion

The Center for Financial Inclusion at Accion (CFI) is an action-oriented think tank that engages and challenges the industry to better serve, protect and empower clients. We develop insights, advocate on behalf of clients and collaborate with stakeholders to achieve a comprehensive vision for financial inclusion. We are dedicated to enabling 3 billion people who are left out of – or poorly served by – the financial sector to improve their lives.

www.centerforfinancialinclusion.org

www.cfi-blog.org

@CFI_Accion

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HubSpot Launches Service Hub to Transform the Way Businesses Delight their Customers

Growth was once solely the domain of sales and marketing – no longer. HubSpot’s new customer service product is designed to turn every customer interaction into a growth opportunity.

CAMBRIDGE, Massachusetts, May 10, 2018 /PRNewswire/ — HubSpot, a leading CRM, marketing, sales and customer service platform, announced today the general availability of Service Hub, the latest product line in the company’s growth platform. Announced at INBOUND 2017, Service Hub is an all-in-one customer service system that changes the way growing businesses approach and deliver customer support. Powered by HubSpot’s free CRM, Service Hub provides companies with a complete record of a customer’s journey, meaning faster resolution times and happier customers, turning these positive interactions into marketing gold – positive word-of-mouth.

“Over the past decade, the acquisition funnel has been considered the most effective model for growth. But as people have become more skeptical of sales and marketing, the funnel has become less effective,” said JD Sherman, president and COO of HubSpot. “Your biggest untapped growth opportunity today is in fact your existing customers. With Service Hub, we’re giving businesses the tools they need to tap into that opportunity. Support products on the market today treat customers as a cost center, focusing on cost reduction. We’re building a system for companies that view service as a growth opportunity.”

When combined with Marketing Hub and Sales Hub, Service Hub integrates customer data with lead and deal data in a way that similar products on the market don’t. This gives marketing, service, and sales teams access to a complete record of a customer’s interactions with the company, allowing them to collaborate together to resolve customer issues better and faster.

The individual products that make up Service Hub are designed with the impatient, convenience-focused customer in mind. Customers can get fast help via their preferred channel, and service teams are armed with the technology needed to efficiently manage it all:

  1. Conversations – A universal inbox that unites messages across chat, email, and other channels to help team collaborate and enable customers to engage with companies however they want.
  2. Tickets – A CRM object to track, record, and organize customer needs.
  3. Automation – Platform-level automation that uses workflows to route Tickets and create a help desk.
  4. Knowledge Base – A tool that helps you create simple well-structured help articles from templates that automatically index on Google search and a reporting dashboard.
  5. Customer Feedback – A tool featuring guided survey creation, feedback collection, and audience insights analytics.
  6. Reporting – A new service dashboard featuring reports on how your team is handling tickets, how customers are sharing feedback, and the efficacy of your Knowledge Base.

“Some clients say that they don’t have the budget for more customer service, but that mindset needs to change. When you add value for customers, you simultaneously grow your own business,” said Steven Loepfe, founder and managing partner of Storylead, a beta user of Service Hub and HubSpot Gold Tier Partner. “As an agency, the majority of our revenue comes from returning customers and their referrals. Service Hub is exactly what we’ve been looking for. Our clients already use HubSpot, so this will be a natural step for them. It’s a huge opportunity, for us and for them.”

To learn more about Service Hub, please visit https://www.hubspot.com/products/service.

About HubSpot
HubSpot (NYSE: HUBS) is a leading CRM, marketing, sales, and customer service platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 41,500 total customers in more than 90 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to manage the customer experience from awareness to advocacy.

HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe, and The Boston Business Journal. The company is headquartered in Cambridge, MA with offices in Dublin, Ireland (EMEA HQ); Singapore (APAC HQ); Sydney, Australia; Tokyo, Japan; Berlin, Germany; and Portsmouth, NH.

Learn more at www.hubspot.com.

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HubSpot Launches Service Hub to Transform the Way Businesses Delight their Customers

Growth was once solely the domain of sales and marketing – no longer. HubSpot’s new customer service product is designed to turn every customer interaction into a growth opportunity.

CAMBRIDGE, Massachusetts, May 10, 2018 /PRNewswire/ — HubSpot, a leading CRM, marketing, sales and customer service platform, announced today the general availability of Service Hub, the latest product line in the company’s growth platform. Announced at INBOUND 2017, Service Hub is an all-in-one customer service system that changes the way growing businesses approach and deliver customer support. Powered by HubSpot’s free CRM, Service Hub provides companies with a complete record of a customer’s journey, meaning faster resolution times and happier customers, turning these positive interactions into marketing gold – positive word-of-mouth.

“Over the past decade, the acquisition funnel has been considered the most effective model for growth. But as people have become more skeptical of sales and marketing, the funnel has become less effective,” said JD Sherman, president and COO of HubSpot. “Your biggest untapped growth opportunity today is in fact your existing customers. With Service Hub, we’re giving businesses the tools they need to tap into that opportunity. Support products on the market today treat customers as a cost center, focusing on cost reduction. We’re building a system for companies that view service as a growth opportunity.”

When combined with Marketing Hub and Sales Hub, Service Hub integrates customer data with lead and deal data in a way that similar products on the market don’t. This gives marketing, service, and sales teams access to a complete record of a customer’s interactions with the company, allowing them to collaborate together to resolve customer issues better and faster.

The individual products that make up Service Hub are designed with the impatient, convenience-focused customer in mind. Customers can get fast help via their preferred channel, and service teams are armed with the technology needed to efficiently manage it all:

  1. Conversations – A universal inbox that unites messages across chat, email, and other channels to help team collaborate and enable customers to engage with companies however they want.
  2. Tickets – A CRM object to track, record, and organize customer needs.
  3. Automation – Platform-level automation that uses workflows to route Tickets and create a help desk.
  4. Knowledge Base – A tool that helps you create simple well-structured help articles from templates that automatically index on Google search and a reporting dashboard.
  5. Customer Feedback – A tool featuring guided survey creation, feedback collection, and audience insights analytics.
  6. Reporting – A new service dashboard featuring reports on how your team is handling tickets, how customers are sharing feedback, and the efficacy of your Knowledge Base.

“Some clients say that they don’t have the budget for more customer service, but that mindset needs to change. When you add value for customers, you simultaneously grow your own business,” said Steven Loepfe, founder and managing partner of Storylead, a beta user of Service Hub and HubSpot Gold Tier Partner. “As an agency, the majority of our revenue comes from returning customers and their referrals. Service Hub is exactly what we’ve been looking for. Our clients already use HubSpot, so this will be a natural step for them. It’s a huge opportunity, for us and for them.”

To learn more about Service Hub, please visit https://www.hubspot.com/products/service.

About HubSpot
HubSpot (NYSE: HUBS) is a leading CRM, marketing, sales, and customer service platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 41,500 total customers in more than 90 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to manage the customer experience from awareness to advocacy.

HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe, and The Boston Business Journal. The company is headquartered in Cambridge, MA with offices in Dublin, Ireland (EMEA HQ); Singapore (APAC HQ); Sydney, Australia; Tokyo, Japan; Berlin, Germany; and Portsmouth, NH.

Learn more at www.hubspot.com.

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Win-Win Cooperation Between CNMC Goldmine Holdings Limited and Shandong Xinhai Mining Technology and Equipment Inc.

YANTAI, China, May 4, 2018 /PRNewswire/ — Recently, CNMC Goldmine Holdings Limited (SGX:5TP) forged a strategic partnership with Shandong Xinhai Mining Technology and Equipment Inc. (NEEQ: 836079), in the hope of taking the development of mining industry to a new level through their cooperation.

Their cooperation for the first time brought win-win results in 2017, thus laying a solid foundation for their further collaboration. On the other side, building on its advanced technologies and equipment and professional services, Xinhai is able to help CNMC achieve maximum benefits.

At the signing ceremony, the executive president of CNMC said, “As a publicly listed company in Malaysia, CNMC has taken the lead in Malaysia’s mining sector for two consecutive years. To secure our leading position, we have set high standards for our partners in terms of the quality and quantity of products. With a high level of execution capability and customer-oriented awareness, Xinhai is an influential player in the mining industry and boasts global perspectives and pioneering spirit. Zhang Yunlong, chairman of Xinhai, is a senior mineral processing engineer who proves to be a specialist. He also serves as a fellow member of the Australasian Institute of Mining and Metallurgy (AusIMM).”

Mr Zhang also said, “The cooperation between Xinhai and CNMC has brought fruitful results for us, with the project operating normally. Xinhai is delighted to continue providing services for CNMC. Thanks to its rich overseas EPC project experience, Xinhai is forging ahead with its strategy of expanding businesses to foreign markets.”

Their cooperation drew the wide attention of mass media. The event grabbed the headlines in Malaysia’s three largest Chinese newspapers-Nanyang Siang Pau Malaysia, China Press and Sin Chew Daily. It is expected that Xinhai will continue to offer tailored solutions and world-class services to its clients for years to come while adhering to the principle of “Optimal solutions for your mine!”.