Seventeen years with Delta Air Lines has been an exciting journey – Sarah Annan recounts experience

Having served nearly two decades at one of the leading international airlines in the country, Ms Sarah Annan, an Operations Service Manager at Delta Air Lines looks back at her journey with glee, saying she will choose the company 'over and over again.' Delta Air Lines started operations in Ghana on November 1, 2006. It has gone through transformation and innovation over the years and remains the most-preferred carrier for local and international travellers. Joining the company at its budding stages, the hardworking executive who now doubles as a Learning Records Administrator says she was inspired to build her career at Delta Air Lines as the company's passion for community engagement 'aligns strongly' with her personal interests. 'Although I joined Delta at a time when it was facing challenges, I knew it was one of the premier US carriers with a reputation for excellence. I love Delta! Even after 17 years of service, I will choose them over and over again,' she says. Delta Air Lines has over the years invested in breast cancer education and awareness as well as youth development with Breast Care International (BCI) and Junior Achievement (JA) Africa respectively. This initiative has positively impacted hundreds of women and girls in Ghana. The company also contributes to youth education and development through Innovation Camps, providing an opportunity for many students to engage in experiential learning simulation exercises, solving real-life business situations to enhance their skills and prepare them for the job market. As Operations Service Manager in Accra, Sarah manages people, procedures and processes before, during and after each Delta flight. Her role includes supervising check-in operations, customer experience, ramp operations, amongst others. 'I am also a Learning Records Administrator (LRA) which entails ensuring that all Delta staff and business partners handling our operations are up to date and in compliance with their required training. 'I am also the lead Complaint Resolution Official (CRO), meaning I am responsible for handling all issues related to our customers with disabilities. Additionally, I manage the Accra station's Local Emergency Response Action Plan (LERAP),' she explains. Sarah treasures her job as she is able to interact with passengers from diverse backgrounds and also share her knowledge and experiences with colleagues and business partners. Prior to joining Delta Air Lines, she worked briefly at a different company. She says the transition into her current role was challenging yet she was determined to continue her career in aviation and 'work diligently.' With many years of experience in the industry, she is impressed with technological advancement in the aviation industry in Ghana and across the world. Notable among them is the migration from paper ticketing to electronic ticketing. All of these, she says, has made travel experience 'more seamless.' Sarah who loves travelling, shopping and cooking, recommends Delta Air Lines, which prioritises safety and continues to provide top-notch travel experience for all travellers. The Bahamas and Miami remain the favourite travel destination for the dedicated aviation staff who believes 'handling customers gets easier with experience.' After a busy day, she catches up with friends and family over the phone to wind down. Delta Air Lines, a leader in domestic and international travel, offers airline tickets and flights to over 300 destinations in 60 countries. Source: Ghana News Agency