Accra:Accessing customs services at Accra Airport recently faced delays due to system issues. Authorities have assured that despite these challenges, the necessary duty was ultimately paid, and efforts are underway to improve communication and procedures for passengers.
According to Ghana Web, the Ghana Revenue Authority (GRA) confirmed that customs duty assessed on a passenger, Gifty Osei Bonsu, had been paid into its account after initial delays. The delays occurred after Bonsu alleged extortion by customs officers. A preliminary investigation revealed that the 807.68-cedi duty was accounted for, though a technical problem delayed payment processing and receipt issuance.
Bonsu arrived on an Egypt Air flight on October 3 and was referred to the Red Channel for further examination of her luggage, which included 20 pairs of new women's shoes, nine new women's dresses, 18 new men's shirts, and four new wigs. Customs assessed a duty of 807.68 cedis on the shoes. The Integrated Customs Management System (ICUMS) was temporarily unavailable, which delayed the immediate processing of her payment.
To resolve the issue, Bonsu deposited 600 cedis, while a friend contributed 200 cedis, covering most of the duty. The customs officers used personal funds to cover the remaining 7.68-cedi shortfall. Once the system was restored, the full amount was paid, and an official receipt was generated in Bonsu's name.
The GRA has since apologized to Bonsu for the inconvenience caused by the lengthy wait and is working on alternative procedures for handling transactions during system interruptions. They are also reviewing operating procedures to enhance professional communication and transparent duty assessments. Additionally, the GRA plans to intensify public education on customs duties and procedures, aiming to provide clearer information for passengers and improve overall service efficiency.