MTN Ghana to partner with Police to screen mobile money agents

Accra, Mr Eli Hini, the General Manager for Mobile Financial Services, MTN Ghana, has said their outfit is working with the police to thoroughly screen personnel who apply to become agents of mobile money.

Mr Hini said the agents would be thoroughly scrutinized and well observed to ensure the safety of customers, agents and credibility of the service.

Mr Hini announced this at the maiden edition of mobile money agents awards night in Accra held to appreciate the agents who have exhibited professionalism in discharging their duties.

He said MTN Ghana instituted the awards to reward and celebrate agents for respecting and executing their duties in accordance to the rules and regulations governing agent operations.

He reminded the agents that they have the responsibility to serve as ambassadors for the brand adding that their actions and inactions impacted the image of MTN, urging them to provide exceptional experience for its customers.

He said mobile money is convenient and that it would be unfair of customers have to go through hard times to access the service due to an agent’s poor conduct.

Mr Hini said agents who overcharge and do not adhere to the rules and regulations were dealt with and eventually blacklisted.

He advised the agents not to indulge or connive with fraudsters to defraud customers and that any agents found guilty of fraudulent activities would be handed over to the Police for prosecution.

Mr Kwame Kwadon of Notable E-Solutions won the overall best agent mobile money agent and received a motorbike, certificate amongst others.

Mr Kwadon commended MTN Ghana for the honour done him and promise to continue to show leadership and integrity in the transaction of mobile money operations in the country.

Other prizes won by some agents include generator, mobile phones, solar lambs among others.

Source: Ghana News Agency