Is Free Basics Really Bringing More Africans Online? A Case Study From Ghana

Across the world, efforts to increase internet access are wide-ranging — there is everything from public-private infrastructure development, to community-built mesh networks from Oaxaca to Cape Verde, to WiFi-emitting balloons flown by Google.

Another effort is Facebook’s project, which the Silicon Valley company describes as an initiative to bring internet access and the benefits of connectivity to the portion of the world that doesn‘t have them. The flagship product of is a mobile app called Free Basics, which gives users access to Facebook and a handful of online services, such as Accu Weather, BBC News and Wikipedia free of charge.

On the website, Facebook explains that the app is intended to help people justify the cost of mobile data:

“By introducing people to the benefits of the internet through these websites, we hope to bring more people online and help improve their lives.”

In an effort to better understand the impact of the Free Basics app and its role within the broader spectrum of global internet access development initiatives, a group of Global Voices contributors tested the Free Basics app in six countries across the globe this spring. We conducted a case studies in Colombia, Ghana, Kenya, Mexico, Pakistan and the Philippines, along with a review of research, criticism and public documentation about the app’s use and utility. [Learn more our research]

Free Basics is available in 63 countries, 26 of which are in Africa. Facebook partners with mobile telecommunication operators who provide this extra data that allows subscribers to access the Free Basics app.


The app features the following sites:

  • Facebook
  • Facebook Messenger
  • Facts for Life
  • OLX
  • Tonaton Ghana
  • Baby Center
  • Disney Story Central
  • Jobberman Ghana
  • Ghanaweb
  • BBC News
  • GhanaNews
  • Wikipedia
  • Bing
  • Super Sports
  • Accuweather

Most of the featured sites are based in the US or Europe. The only local and local versions of services featured on the main screen include the e-commerce site Tonaton Ghana, the job search site Jobberman Ghana, Super Sports, and the news sites Ghana Web and Ghana News, both of which tend to feature repackaged stories that have already been reported elsewhere.

The Bing search engine is also available in Ghana, and on most other versions that we tested. Of course, it has limited utility, given that nearly all links that appear in search results are inaccessible for the user. When a user tries to select a link from Bing search results, they are met with a notification that reads “Data Charges Apply.” If the user does not have a data plan, they are unable to access the selected website.

A larger set of apps, ranging from learning apps to sports and entertainment sites, can be found on a separate page a few clicks beyond the main screen. Nearly all of these sites are based outside of Ghana, and many of them outside of Africa.

When using the websites that are available on the Free Basics app, subscribers do not get full use of these websites. For example, if a user wants to use the Facebook app within Free Basics, they will not be able to access pictures or watch videos on the app.


If a user encounters a video or image on a news site, these too are often removed from the screen, as demonstrated in the image above. Users are notified by the app that they must pay data charges if they want to view a picture or watch a video on the Free Basics app.

The Free Basics app provides its users limited access to websites and other important apps. It does not offer access to any government or public service websites, nor does not offer services from Facebook’s main competitors. For instance, Free Basics has no Twitter app. It also does not include an email app.

Since its inception, Free Basics has raised lots of concern about net neutrality, an industry term used to indicate that anyone from anywhere around the world should be equally able to access or provide services and content on the internet. In short, it means that in a truly open internet, all content is treated equally.


Written byKofi Yeboah


Source: Global Voice



Leave a Reply

Your email address will not be published. Required fields are marked *

For security, use of Google's reCAPTCHA service is required which is subject to the Google Privacy Policy and Terms of Use.

I agree to these terms.