The Bank of Ghana has set up a 24-hour contact centre to improve public accountability and to enable the public to interact with it.
The call centre allows the public to lodge complaints, ask questions and make requests related to the central bank’s activities and receive prompt responses, says its governor, Dr Abdul-Nashiru Issahaku.
He told journalists during a tour of the centre here Tuesday that a technical team had been formed to provide backstopping functions at all times for the call centre, which is set up under the Bank’s new Communications Department.
Over time, this platform will introduce an Interactive Voice Response system that will also have an in-built financial education session for the public, he said.
Dr Issahaku commended the media for their support for the Bank in 2016, saying effective communication was required to ensure that the monetary policy transmission was not impaired, while inflation targeting also involved managing expectations to anchor inflation.
This, he said, could only be achieved with effective communication, thus it is the bank’s intention to be clear and open about its actions and operations.
He said the effectiveness of monetary policy has become more and more dependent on steering the expectations of future interest rate policy. And no other tool plays this role better than effectively communicating the policy decision and the considerable efforts made in arriving that decision.
Dr Issahaku said the establishment of the Communications Department was to proactively support the mandate of the central bank in ensuring price stability and ultimately contribute to economic growth.
Source: NAM NEWS NETWORK