Accra: The Electricity Company of Ghana (ECG) has initiated a program to conduct monthly meter readings for customers in the Volta and Oti Regions. This effort is aimed at addressing billing discrepancies and ensuring that customers receive bills that accurately reflect their actual electricity usage.
According to Ghana News Agency, the initiative was introduced in response to ongoing concerns about inaccuracies in quarterly billing. Mr. Solomon Adjiku, Regional Commercial Manager of ECG, emphasized the company’s commitment to enhancing customer service through transparent and fair billing based on actual consumption. He highlighted the importance of accurate readings and stated that ECG has been actively engaging with meter readers across various districts to reinforce this.
Mr. Adjiku explained that moving to monthly meter readings will not only help reduce billing errors but also improve communication with customers. The shift from quarterly to monthly readings is part of a broader initiative by ECG to i
mprove operational efficiency and customer satisfaction. By providing timely and accurate bills, ECG aims to reduce disputes arising from estimated charges, ensuring that meters are read more frequently.
Mr. Adjiku urged meter readers to demonstrate unwavering commitment and adhere to established procedures, taking pride in their role in delivering reliable service to the community. He assured customers that they would see the benefits of the initiative as the new reading schedule is implemented. The company remains dedicated to ensuring fair and transparent billing, encouraging customers to promptly pay their electricity bills to enable better service.
In conclusion, Mr. Adjiku noted that as ECG continues to evolve and improve its services, it looks forward to fostering a stronger relationship with its valued customers in the Volta and Oti Regions.