HubSpot Launches Service Hub to Transform the Way Businesses Delight their Customers

Growth was once solely the domain of sales and marketing – no longer. HubSpot’s new customer service product is designed to turn every customer interaction into a growth opportunity.

CAMBRIDGE, Massachusetts, May 10, 2018 /PRNewswire/ — HubSpot, a leading CRM, marketing, sales and customer service platform, announced today the general availability of Service Hub, the latest product line in the company’s growth platform. Announced at INBOUND 2017, Service Hub is an all-in-one customer service system that changes the way growing businesses approach and deliver customer support. Powered by HubSpot’s free CRM, Service Hub provides companies with a complete record of a customer’s journey, meaning faster resolution times and happier customers, turning these positive interactions into marketing gold – positive word-of-mouth.

“Over the past decade, the acquisition funnel has been considered the most effective model for growth. But as people have become more skeptical of sales and marketing, the funnel has become less effective,” said JD Sherman, president and COO of HubSpot. “Your biggest untapped growth opportunity today is in fact your existing customers. With Service Hub, we’re giving businesses the tools they need to tap into that opportunity. Support products on the market today treat customers as a cost center, focusing on cost reduction. We’re building a system for companies that view service as a growth opportunity.”

When combined with Marketing Hub and Sales Hub, Service Hub integrates customer data with lead and deal data in a way that similar products on the market don’t. This gives marketing, service, and sales teams access to a complete record of a customer’s interactions with the company, allowing them to collaborate together to resolve customer issues better and faster.

The individual products that make up Service Hub are designed with the impatient, convenience-focused customer in mind. Customers can get fast help via their preferred channel, and service teams are armed with the technology needed to efficiently manage it all:

  1. Conversations – A universal inbox that unites messages across chat, email, and other channels to help team collaborate and enable customers to engage with companies however they want.
  2. Tickets – A CRM object to track, record, and organize customer needs.
  3. Automation – Platform-level automation that uses workflows to route Tickets and create a help desk.
  4. Knowledge Base – A tool that helps you create simple well-structured help articles from templates that automatically index on Google search and a reporting dashboard.
  5. Customer Feedback – A tool featuring guided survey creation, feedback collection, and audience insights analytics.
  6. Reporting – A new service dashboard featuring reports on how your team is handling tickets, how customers are sharing feedback, and the efficacy of your Knowledge Base.

“Some clients say that they don’t have the budget for more customer service, but that mindset needs to change. When you add value for customers, you simultaneously grow your own business,” said Steven Loepfe, founder and managing partner of Storylead, a beta user of Service Hub and HubSpot Gold Tier Partner. “As an agency, the majority of our revenue comes from returning customers and their referrals. Service Hub is exactly what we’ve been looking for. Our clients already use HubSpot, so this will be a natural step for them. It’s a huge opportunity, for us and for them.”

To learn more about Service Hub, please visit https://www.hubspot.com/products/service.

About HubSpot
HubSpot (NYSE: HUBS) is a leading CRM, marketing, sales, and customer service platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 41,500 total customers in more than 90 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to manage the customer experience from awareness to advocacy.

HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe, and The Boston Business Journal. The company is headquartered in Cambridge, MA with offices in Dublin, Ireland (EMEA HQ); Singapore (APAC HQ); Sydney, Australia; Tokyo, Japan; Berlin, Germany; and Portsmouth, NH.

Learn more at www.hubspot.com.

Logo – https://mma.prnewswire.com/media/561869/HubSpot_Logo.jpg

HubSpot Launches Service Hub to Transform the Way Businesses Delight their Customers

Growth was once solely the domain of sales and marketing – no longer. HubSpot’s new customer service product is designed to turn every customer interaction into a growth opportunity.

CAMBRIDGE, Massachusetts, May 10, 2018 /PRNewswire/ — HubSpot, a leading CRM, marketing, sales and customer service platform, announced today the general availability of Service Hub, the latest product line in the company’s growth platform. Announced at INBOUND 2017, Service Hub is an all-in-one customer service system that changes the way growing businesses approach and deliver customer support. Powered by HubSpot’s free CRM, Service Hub provides companies with a complete record of a customer’s journey, meaning faster resolution times and happier customers, turning these positive interactions into marketing gold – positive word-of-mouth.

“Over the past decade, the acquisition funnel has been considered the most effective model for growth. But as people have become more skeptical of sales and marketing, the funnel has become less effective,” said JD Sherman, president and COO of HubSpot. “Your biggest untapped growth opportunity today is in fact your existing customers. With Service Hub, we’re giving businesses the tools they need to tap into that opportunity. Support products on the market today treat customers as a cost center, focusing on cost reduction. We’re building a system for companies that view service as a growth opportunity.”

When combined with Marketing Hub and Sales Hub, Service Hub integrates customer data with lead and deal data in a way that similar products on the market don’t. This gives marketing, service, and sales teams access to a complete record of a customer’s interactions with the company, allowing them to collaborate together to resolve customer issues better and faster.

The individual products that make up Service Hub are designed with the impatient, convenience-focused customer in mind. Customers can get fast help via their preferred channel, and service teams are armed with the technology needed to efficiently manage it all:

  1. Conversations – A universal inbox that unites messages across chat, email, and other channels to help team collaborate and enable customers to engage with companies however they want.
  2. Tickets – A CRM object to track, record, and organize customer needs.
  3. Automation – Platform-level automation that uses workflows to route Tickets and create a help desk.
  4. Knowledge Base – A tool that helps you create simple well-structured help articles from templates that automatically index on Google search and a reporting dashboard.
  5. Customer Feedback – A tool featuring guided survey creation, feedback collection, and audience insights analytics.
  6. Reporting – A new service dashboard featuring reports on how your team is handling tickets, how customers are sharing feedback, and the efficacy of your Knowledge Base.

“Some clients say that they don’t have the budget for more customer service, but that mindset needs to change. When you add value for customers, you simultaneously grow your own business,” said Steven Loepfe, founder and managing partner of Storylead, a beta user of Service Hub and HubSpot Gold Tier Partner. “As an agency, the majority of our revenue comes from returning customers and their referrals. Service Hub is exactly what we’ve been looking for. Our clients already use HubSpot, so this will be a natural step for them. It’s a huge opportunity, for us and for them.”

To learn more about Service Hub, please visit https://www.hubspot.com/products/service.

About HubSpot
HubSpot (NYSE: HUBS) is a leading CRM, marketing, sales, and customer service platform. Since 2006, HubSpot has been on a mission to make the world more inbound. Today, over 41,500 total customers in more than 90 countries use HubSpot’s award-winning software, services, and support to transform the way they attract, engage, and delight customers. Comprised of Marketing Hub, Sales Hub, Service Hub, and a powerful free CRM, HubSpot gives companies the tools they need to manage the customer experience from awareness to advocacy.

HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe, and The Boston Business Journal. The company is headquartered in Cambridge, MA with offices in Dublin, Ireland (EMEA HQ); Singapore (APAC HQ); Sydney, Australia; Tokyo, Japan; Berlin, Germany; and Portsmouth, NH.

Learn more at www.hubspot.com.

Logo – https://mma.prnewswire.com/media/561869/HubSpot_Logo.jpg

YPO Announces the 2018 Global Innovation Award Winners

Honoring Global Leaders Initiating Innovative, Transformative and Inspirational Breakthroughs

DALLAS, May 10, 2018 (GLOBE NEWSWIRE) — YPO, the premier chief executive leadership organization in the world, announced the winners of the Global Innovation Awards as a part of its third annual YPO Innovation Week. The Global Innovation Awards honors those YPO members who have initiated breakthrough innovations that inspire positive transformation.

In addition to recognizing the top innovators from among more than 25,000 YPO members across 130 countries, the Global Innovation Awards also honor Africa’s top innovator and the top young adult innovator, who is a child of YPO member (ages 17-29).

“Each year, YPO has this amazing opportunity to honor and highlight these distinguished innovators who are making an indelible mark around the world. The Global Innovation Awards highlight those who are leading the way in creating forward-thinking companies and significant opportunities now and for future generations,” said Keith Alper, Chair of YPO Innovation Week.

During May, the 2018 YPO Innovation Week will connect influential entrepreneurs, innovators and thought leaders to exchange ideas about inspiration, breakthroughs and transformation through more than 50 signature events, live two-way interactive video casts and livestream events around the world. YPO announced the top African innovator at Africa Ignite in Nairobi, Kenya, and the Global Innovation Award winner in New York City.

2018 Global Innovation Award Winners

Global Innovation Award – Harjit Gill, X-Halo
Harjit Gill is the CEO of X-Halo, the world’s first device to detect the early onset of respiratory diseases before any signs of symptoms. Connected to a smartphone, the device is the only one to give early warnings of disease and track lung health by measuring breath temperature.

Through the device, once signs are detected, patients can implement lifestyle changes and medication options to manage any potential issues at an affordable cost at home.

Global Innovation Award – Africa Top Innovator – Yariv Cohen, Ignite Power
Yariv Cohen is the CEO of Ignite Power, a Pan-African developer and financier of safe clean energy solutions. Of these solutions is a solar system for rural homes that integrates with mobile money for a pay-as-you-use energy and leasing model costing as little as USD4 per month.

Ignite Power has connected nearly 500,000 people to safe solar power and projects to reach 10 million by 2021.

Global Innovation Award – YPO Next Generation – Leslie Lim, Cicil
Leslie Lim is the Co-Founder of Cicil, a Google launchpad accelerator startup focused on providing financial access to the underserved Indonesian university student segment. Cicil provides micro loans to students, helping them in a number of ways including financing laptops and tablets, sports equipment and more.

“Congratulations to the 2018 Global Innovation Award honorees as they highlight the innovation and breadth of talent of the global YPO network,” said Scott Mordell, CEO of YPO. “These innovators are accelerating what’s next and leading the way for the future.”

Finalists
The top finalists for the YPO Global Innovation Awards include:

Jerry Callahan, Founder and CEO of Heatworks
Jerry Callahan is the inventor of Ohmic Array Technology, which combines an array of graphite electrodes with a digital control mechanism, providing a pure and effective method of heating water using water as the heating element instead of metallic heating elements.

Nicolas Durand, CEO and Founder of Abionic
Nicolas Durand is the CEO and Founder of Abionic, which has developed the abioSCOPE, the world’s most rapid diagnostic platform based on a drop of blood to improve medical diagnosis at point-of-care.

George Kurtz, President, CEO and Co-Founder of CrowdStrike
George Kurtz is the President, CEO and Co-Founder of CrowdStrike, a cybersecurity technology company highly recognized for its cloud-driven approach to stopping breaches. CrowdStrike’s technology — the Falcon platform — has established a new standard in helping organizations stop breaches, extending beyond malware to prevent advanced targeted attacks regardless of their origin or technique.

Sunil Lalvani, Managing Director of Binatone Lifestyle Ltd.
Sunil Lalvani founded Project Maji to tackle the global water challenge by designing and developing solar-powered water kiosks across rural communities in sub-Saharan Africa to provide safe drinking water. Currently, Project Maji provides 15,000 people with clean water across 11 locations with the goal of expanding to one million people by 2025.

Christina Lomasney, President, CEO and Co-Founder of Modumetal, Inc.
Christina Lomasney is the President, CEO and Co-Founder of Modumetal, which manufactures a new class of nanolayered metals that are stronger, lighter and more durable than conventional metals and alloys. While derived from the same basic raw materials as conventional metals, Modumetal’s nanolaminated alloys can be used almost anywhere metals and alloys are used today while providing significant performance improvements over conventional metals

Bob White, President and CEO of Entellus Medical, Inc
Bob White is the President and CEO of Entellus Medical, Inc, which has created the XprESS ENT Dilation System. The system, which has treated more than 200,000 to date, is used for the minimally invasive treatment of adult and pediatric patients with chronic and recurrent sinusitis. Patients treated with the system have experienced faster recovery, less bleeding, less use of prescription pain medication and fewer post-procedure debridements.

Lee Zheng, Owner of Smart Technologies and Investment Ltd. and Founder and CEO of PIN Genie
Lee Zheng is the owner of Smart Technologies and Investment and Founder and CEO of PIN Genie. PIN Genie is an innovation of PIN technology. This highly secure, peek-proof patented technology can be applied to devices that require the use of PIN, making it impossible for others to spy a PIN and providing more security and convenience for users.

About YPO Innovation Week

YPO Innovation Week is a series of more than 50 events conducted in over 30 countries throughout the world from 7-11 May 2018, featuring dynamic global innovators who will come together to share best-in-class business strategies as well as timely and relevant insights that are fueling innovation and shaping the future of global business over the next decade.

Through signature Innovation Week events, live two-way interactive video casts and livestream events, business leaders will learn how to keep pace with innovation trends on a global scale, innovate and disrupt industry practices, nurture and develop value-creating ideas across organizations and positively impact communities, industries and the world.

About YPO

The premier leadership organization of chief executives in the world.

YPO is the global platform for chief executives to engage, learn and grow. YPO members harness the knowledge, influence and trust of the world’s most influential and innovative business leaders to inspire business, personal, family and community impact.

Today, YPO empowers more than 25,000 members in more than 130 countries, diversified among industries and types of businesses. Altogether, YPO member-run companies employ 16 million people and generate USD6 trillion in annual revenues.

Leadership. Learning. Lifelong. For more information, visit YPO.org.

Contact:
YPO
Linda Fisk
Office: +1 972 629 7305 (United States)
Mobile: +1 972 207 4298
press@ypo.org

“May 9 is a call to stop hooliganism” – Thomas Boakye Agyemang

Accra Mr. Thomas Boakye Agyemang, a Premier League Board (PLB) and the Accra representative of Kumasi Asante Kokoko, has appealed to football fans to help in the fight against hooliganism at match venues.

Mr Agyemang was speaking to the GNA Sports in an interview at a special ceremony to commemorate the May 9 disaster in Accra on Wednesday, noted that the country has not learnt any lesson from the disaster.

He said, it was sad for us as a country because the circumstances which brought about the tragedy were still prevailing at football match venues.

May 9 is a day which the whole nation mourns, a day full of regrets and a day we remember for all the negatives. A day, we all say never again to each other, yet we continue to do the same things which led to disaster, Mr Agyemang said.

Looking very sober, the former broadcast journalist was worried about the fact that some football fans have died at match venues even after the May 9 disaster.

We lost 127 people as it happened 17 years ago, but we have still lost people at the stadium even after the May 9 disaster. We have had matches where supporters attack each other, officials attack their colleagues, matches with poor officiating, to the extent that everybody will testify to the fact that we have not learnt anything from the May 9, he added.

It is time to stop hooliganism at our various centers and embrace ourselves as brothers. We are fighting for points but we are not enemies.

I believe certain actions should be implemented. There was a commission after the disaster, there were recommendations, which were accepted, and they should have long been in practise, but we have turned blind eyes to it.

We have to be responsible and know it is football. It is either you win, draw or lose. It should not be about always winning, he added.

Source: Ghana News Agency

MTN FA Cup pairings fixed for May 15

Accra- The draw for the eighth edition of MTN FA Cup round 64, would take place on Tuesday, May 15, at the M Plaza Hotel in Accra.

The draw would afford participating teams, the opportunity to know their opponents and the venues for the matches.

According to the GFA, 16 Premier League clubs and 48 from Divisions One and Division Two, would be paired on the day.

MTN FA Cup champions Asante Kotoko SC, Runners up Accra Hearts of Oak SC and Premier League champions Aduana Stars would be drawn alongside other topflight clubs to compete for the ultimate trophy and a slot to represent Ghana in the Confederations Cup competition.

Below is the list of qualified teams: Sunyani DC United FC, Emmanuel FC, Immigration FC, Oil City FC, Bolga Soccer Masters FC, Bamboi City FC, Enchi All Stars FC, Bis Paradise FC, Suamponman FC, Soccer Intellectuals FC, Winneba United FC, Sankara Nationals FC, Kintampo Top Talent FC, Kenyasi New Dreams FC, Jeffisi United FC, River Plate Athletic Club, Thunderbolt FC, Mepom Vatens FC, Kwahu Youth Academy, Zuarungu FC Paga, Beberto FC Agbozume, Akatsi All Stars FC, Likpe Heroes FC, Madina Republicans FC, Tema Youth FC, Tamale City FC, Brong Ahafo United FC, Wa Suntaa FC, Achiken FC or Asokwa Deportivo, Venomous Vipers FC, Berekum Arsenals FC, Vision FC, Tudu Mighty Jets FC, FC Nania Legon, Unity FC, Techiman City FC, Real Tamale United FC, New Edubiase FC Bekwai and Bibiani Goldstars SC.

The rest are; FC Samartex 1996, Nzema Kotoko FC, Kotoku Royals FC, Agbozume Weavers FC, Heart of Lions FC, Unistar Academy FC, Young Apostles FC, Accra Young Wise FC, Star Madrid FC, Accra Hearts of Oak, Asante Kotoko SC, Wa All Stars FC, Aduana Stars FC, Berekum Chelsea FC, Bechem United FC, Techiman Eleven Wonders FC, Ashanti Gold SC Obuasi, Dreams FC, Dawu, WAFA SC, Inter Allies FC, Liberty Professionals FC, Elmina Sharks FC, Ebusua Dwarfs FC, Medeama SC and Karela United FC.

Source: Ghana News Agency